Representing Refugee Claimants: 5 CPD Hours

$150.00 (plus tax)

Representing Refugee Claimants: 5 CPD Hours 



Representing Refugee Claimants: 5 CPD Hours 

Event Date: This live webinar will be conducted on May 30, 2023, from 12:00-17:45 (Eastern Time).

There was a total of 5 hours of live, interactive webinar time.

Although you will have these events in your account indefinitely, these videos will expire for CICC CPD purposes on the following dates.

Cost: $120 for this webinar video or part of our CPD Bundle.

Instructor: Kyle Broda, RCIC, M.Ed., M.A. and Shaista Amjad, RCIC

Attendance: This event will be hosted by live webinar from our offices at 1555 Rue De La Visitation, Montreal (Quebec) H2L 3C2. A video of the event will be available 24 hours after the event is concluded.

Organization: RCICCPD by 

This organization is a recognized CPD provider by the CICC and the Law Society of British Columbia.  

Registration link:

Language: English

Agenda: This is the breakdown of the upcoming event.

Event Title: Representing Refugee Claimants: 5 CPD Hours 


  • Introducing RCIC Kyle Broda and RCIC Shaista Amjad
  • Course outline and opening questions
  • Refugees in the news
  • Data on Refugee Claimants in and out of Canada
  • IRB Designation for RCICs
  • Types of refugees recognized in Canada, including Convention refugees, persons in need of protection, and humanitarian and compassionate grounds applicants
  • Convention Refugees and Protected Persons as described in Canada’s Immigration Legislation
  • Role of the Divisions in refugee determination and appeals within the IRB: RPD, RAD, IAD and ID
  • Guidelines and Instructions: The most important resources

Steps in the initial consultation for clients already in Canada who potentially need protection

  • A typical client profile who potentially need protection who books an Initial Consultation
  • Common misconceptions clients have (and how to clarify these!)
  • Example of typical questionnaire to be completed before the initial consultation
  • Group discussion on additional questions to consider in the initial consultation
  • The Top Ten Questions RCICs must ask in an Initial Consultation with a client who may be in a situation that could warrant the need for protection
  • Exploring economic immigration options
  • Assessing genuineness of the client’s story
  • Elements to look for in determining whether or not to represent a client:
    • Location of persecution/danger
    • Cause of persecution/danger
    • Proof of persecution/danger
    • How the client found you
  • Candidness in explaining the pros and cons of applying for protection
    • Example: Pakistani military police officer targeted by Taliban
  • The Initial Consultation Agreement as per Section 23(1) of the CICC Code
  • Managing client expectations as per Section 22 of the CICC Code
  • Demonstrating cultural sensitivity as per Section 21(1)(d) of the CICC Code
  • Gaining and maintaining competence as per Section 19 of the CICC Code
  • Maintaining professional standards and being empathetic when clients are traumatized
  • Practical tips regarding clients transitioning (or not!) into retaining your services after this initial consultation
  • Examples of typical initial consultation questions from clients who potentially need protection and how to answer clearly
    • Example: Client with an aunt focussed on asylum for the wrong reasons
  • The Service Agreement as per Section 24 of the CICC Code
  • Fee structure considerations

Steps in providing immigration services for Refugee Claimants after the initial consultation 

  • Strategies for building trust and rapport with refugee clients, including active listening, cultural sensitivity, and trauma-informed approaches
  • Documentation and evidence required for a successful refugee claim, including the use of affidavits and expert reports
  • Issues (and solutions!) experienced while representing clients in IRB processes
  • Timeline of the ID process
  • Considerations when:
    • Obtaining documents from the client
    • Organizing the submission
    • Accessing the portal
  • Live demonstration of the IRB Portal
  • Steps of an asylum claim:
    • Interview
    • Acknowledgement
    • Health insurance
    • Work Permit
    • Biometrics
    • Photos
    • Passport/Identification
    • Finalizing the application

Claimants at the POE

  •  Officer Interviews
  • Elements that can lead to detention
  • Solutions that can release a client from detention
    • Bondspersons
  • Live demonstration of the portal for submission of the application
  • Referral and Hearings
  • The true timeline vs an expedited hearing
  • BOC

The RCIC as representative during the Hearing 

  • Clarifying evidence and narrative
  • Managing traumatized clients during the Hearing process
  • Proving the BOC, IFA
  • Problems that have come up in practice
  • The importance of knowing the IRB Rules
    • Information sharing
    • Deadlines
    • Minister’s Intervention
    • Portal
    • Hearing postponement

Special considerations when your client’s process takes one or more years 

  • Understand the importance of ongoing communication and support for refugee clients during and after the refugee determination process
  • Identify resources and support available for refugee clients in Canada, including settlement services, community organizations, and legal aid clinics.
  • Being the contact for ‘Canadian life.’
  • Claimants who get married and/or have kids while awaiting their hearing
  • Unauthorized work, study, travel

The 5 Most Common Mistakes and Practical Solutions when working with people in need of protection


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